We want every customer to have a great experience with The Candy House. Because many of our products are food and other consumable items, the following refund policy applies.

 

Food, Candy & Beverages

 

All food, candy, chocolate, beverages, and other consumable products are final sale. We do not accept returns, exchanges, or provide refunds for change of mind, personal taste preferences, or unwanted products.

 

If there is an issue with your purchase, such as an item being damaged, defective, spoiled, or incorrect, please contact us as soon as possible. We will review the issue and, when appropriate, provide a replacement, store credit, or refund.

 

Non-Food Merchandise

 

Unused and unopened non-food merchandise may be returned or exchanged within 14 days of purchase with proof of purchase.

 

Items must be in their original condition and packaging. Used, opened, damaged, personalized, clearance, or final-sale merchandise cannot be returned unless there was an issue with the item when purchased.

 

Online Orders

 

If an online order arrives damaged, defective, spoiled, or incorrect, please contact us promptly at mailto:thecandyhousenj@gmail.com. Please include your order number and photographs of the item when applicable.

 

Refunds

 

When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

 

Original shipping charges are non-refundable unless the refund is due to an error by The Candy House.

 

Parties & Events

 

Party and event deposits, cancellations, rescheduling, and refunds may be subject to separate terms provided at the time of booking.

 

Contact Us

 

If there is a problem with your purchase, please contact us:

 

The Candy House LLC

Somerville, New Jersey

thecandyhousenj@gmail.com