The Candy House is committed to making our website accessible and welcoming to everyone. We strive to provide an online experience that is easy to use and accessible to individuals of all abilities.

 

Our Commitment

 

We are continually working to improve the accessibility and usability of our website. Our efforts may include providing alternative text for images, maintaining readable text and color contrast, using clear navigation, and designing forms and other website features with accessibility in mind.

 

Need Assistance?

 

If you experience difficulty accessing any part of our website, have trouble using a feature, or need information provided in an alternative format, please contact us. We will make reasonable efforts to provide the information or assistance you need.

 

The Candy House LLC

Somerville, New Jersey

Email: thecandyhousenj@gmail.com

 

Feedback

 

We welcome feedback about the accessibility of our website. If you encounter an accessibility issue or have a suggestion for improvement, please contact us at the email address above.

Order Processing

 

Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, special events, or periods of high order volume.

 

Shipping

 

Shipping options and applicable charges will be displayed at checkout when shipping is available. Delivery estimates provided at checkout are estimates and are not guaranteed.

 

The Candy House is not responsible for delays caused by shipping carriers, weather conditions, incorrect delivery information provided by the customer, or other circumstances outside of our control.

 

Warm Weather & Perishable Items

 

Some of our products, including chocolate and other heat-sensitive treats, may be affected by warm temperatures during transit. Certain products may not be available for shipping during periods of extreme heat, or additional packaging or shipping restrictions may apply.

 

Incorrect or Damaged Orders

 

Please inspect your order when it arrives. If your order arrives damaged or you receive an incorrect item, contact us as soon as possible at mailto:thecandyhousenj@gmail.com. Please include your order number and photos of the damaged or incorrect item so we can review the issue.

 

Shipping Address

 

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. Once an order has been shipped, we may not be able to change or redirect the delivery.

 

Questions

 

For questions about an order or our shipping policy, please contact:

 

The Candy House LLC

Somerville, New Jersey

mailto:thecandyhousenj@gmail.com